During this internship, I worked on maintaining and configuring local networks and computer equipment in educational institutions.

Gained practical experience in hardware diagnostics, user support, and basic IT infrastructure management. This experience strengthened my technical foundation and understanding of the public educational environment.

Started as an intern and was hired after demonstrating technical mastery and commitment to deliveries and customer service.

Worked in a lean team (3 technicians), providing complete ERP customer support, from installation to continuous support.

Conducted in-person and online training for business clients on the use of the management system developed internally by the company.

Performed corrective and preventive technical assistance, with monthly visits, license updates, and functional support.

Acted as helpdesk, network support, error correction, system installation, backups, and server and email support.

Accompanied the company director in technical and commercial meetings, learning directly from a professional with over 25 years of experience.

The experience in multiple fronts gave me a solid foundation to act as a complete developer and later assume technical leadership.

Leadership of 5 projects (education, microfinance, HR, restaurant, and ticketing), coordinating a team of 4 developers.

Architecture of scalable systems with Laravel, Node.js, React, Quasar, and CodeIgniter.

Integration with APIs and payment methods (MPesa, e-Mola, Visa), reducing reconciliation time by 40%.

Management of Apache/Nginx servers, corporate emails, domains, and automatic backups.

Technical support and preventive maintenance with 30% reduction in incidents.